Yakima FlipSide Recall Information
SAFETY RECALL NOTICE: NHTSA Campaign (11E-025)
June 27, 2011
Dear Yakima Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Yakima Products has decided that a defect that relates to motor vehicle safety exists in the FlipSide bike carrier.
The FlipSide bike carrier is being recalled.
In the interest of ensuring absolute safety with our products, we ask that you remove this product from your vehicle.
Why is a recall being conducted?
A small number of units shipped from April 2008 through June 2011 have malfunctioned. In these instances, the FlipSide’s upright mast has folded to the side while the vehicle is in motion.
All FlipSides produced since 2008 and having a red pull-pin knob are affected by this recall.
What are we doing about the problem?
Yakima is sending a user-installed upgrade kit at no charge to consumers. This kit takes about 15 minutes to install and replaces the retention pin with a longer one.
What should you do?
Remove this product from your vehicle and Click here to be taken to the online recall registration or call 1-888-925-4621 to speak with customer service.
Who should you contact if you have further questions or concerns?
Call Yakima customer service 1-888-925-4621 or email firstname.lastname@example.org.
We apologize for any inconvenience this safety recall may cause, but your safety is our first concern.
If, after attempting to have your FlipSide upgraded, you believe you have not been able to have your FlipSide remedied without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
We appreciate your support of the Yakima brand and your patience during this recall. We look forward to serving you in the future.
Mark C. Reis
COO / CFO
Yakima Products, Inc.